Frequently asked questions - 

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What do I need to prove my income eligibility?

    > Owner-occupiers can use a valid concession card to prove your income, or we’ll tell you what other documents we need.

    > If you are a rental provider, you’ll need: a declaration of your renters’ income, or to confirm rent for the property is    $500 per week or less

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Are renters eligible for this program? 

    > YES! Rental properties are eligible. Landlords may apply to upgrade heaters in their rental property to benefit low-income renters. Renters will be encouraged to work with their landlords to upgrade heating and cooling on the property.

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Which suppliers can I use?

    > You must only use an approved Home Heating and Cooling Upgrades supplier to install your energy-efficient reverse-cycle air conditioner. - The team at Buggzys Electrical & Air Conditioning are approved :)

 

What are we doing to implement the benefits to our customers? 

    > To receive the government rebate on your new installation or upgrade of an existing system, you will require the installer to be registered with ESV and the VBA. We are a registered ESV and VBA supplier to ensure we can continue to provide the highest quality of service to our community. 

 

How will I receive my rebate token?

    > Once you complete the online application, the HHCU team from Solar Victoria will email your rebate token if they approve your application.

 

Will the rebate cover the purchase and installation of the reverse-cycle air conditioner?

    > The rebate most likely won’t cover the entire cost of the reverse-cycle air conditioner. However the rebate is a substantial reduction in cost, the program will require you to cover the difference. 

You may receive an additional rebate if you need to:

• decommission a gas heater, or

• if you have to upgrade your electrical switchboard to safely install the new system

 

Can I supply my own unit to have installed?

No, the supplier must supply and install the unit from the approved products list.

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What about larger units, can they be installed too?

The largest Mitsubishi H.I. unit which is on the approved products list is the 6.3kw Bronte unfortunatally this is the largest Mitsubishi H.I. unit available to be installed under the HHCU scheme.

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How do I get my old heating system decommissioned?

    > An approved HHCU supplier needs to arrange for the decommissioning of your old system, this process is facilitated by the team at Buggzys Electrical & Air Conditioning

 

Can I buy a system now and get reimbursed later?

    > Unfortunately, this isn’t possible. Households must confirm they are eligible and receive their token before undertaking the installation.

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Can i choose which system i want to have installed?

Yes! - But you must ensure the unit is listed as approved on the approved products list - note that we only supply Mitsubishi Heavy Industries units from the list.

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